Air India will introduce new systems to proactively alert pilots to flight schedule changes or delays and also set up a coordination team to address airport-specific issues, according to an internal communication.
After looking at block times, connection times at airports, and aircraft and crew rotations, Tatas-owned Air India identified several areas of improvement to improve overall performance.
In internal communications on Friday, Air India CEO and General Manager Campbell Wilson said the airline would look into airport slots to implement the improvements.
While he said the airline is unlikely to get all the slot changes this season, he said “now that we know what we want, we can gradually refine season by season,” he said.
The airline, which had a domestic market share of 8.4 percent in July, will also establish an airport/hub control/regional control coordination team to better understand airport-specific issues.
According to the communication, the airline’s airport operations teams are working closely with ground handling partners across the network to improve governance and performance.
“…we are acquiring better customer-facing systems to proactively notify pilots of schedule changes or delays in advance, and enable them to change flights themselves where relevant,” it noted.
It further said that seven scenarios are now pre-triggering customer notifications, and the IT and customer experience teams are working hard to fully implement these new systems in the coming months.
Tatas acquired Air India in January this year.
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