The IB Sustainable access and Aligning Technology for Holistic Inclusion (SAATHI) provides an enhanced user experience through the simplified delivery of services, which include both basic and value-added offerings to customers.
The bank’s Managing Director and CEO SL Jain launched the initiative at their headquarters here, a press release said.
With the launch of the programme, Indian Bank aims to provide basic banking services at all centers for at least four hours a day at fixed branches, while banking correspondents would extend their services directly to customers’ doorsteps.
By March 2024, Indian Bank plans to deploy around 5,000 banking correspondents and this is expected to expand the bank’s reach and accessibility.
The city-based lender currently has 10,750 banking correspondents and 10 Corporate Business Correspondents, which would grow to over 15,000 banking correspondents and 15 Corporate Business Correspondents.
The bank currently offers 36 different services to customers through the Bank Correspondent channel and more than 60 services would be added during the financial year 2024-25, the release said.