The Ministry of Consumer Affairs said it is working on using AI to reduce pendency
New Delhi:
The Ministry of Consumer Affairs today said it is working on using Artificial Intelligence (AI) to reduce pendency of cases in various consumer courts in the country.
The ministry also said that the National Consumer Dispute Redressal Commission (NCDRC) successfully resolved 854 cases in August, the highest resolution rate in the current year.
This was possible due to proactive steps taken by the NCDRC, streamlined processes and advanced technology like E-daakhil, which helped resolve cases faster than ever before, it added.
“To maintain the same momentum in disposal of cases, the ministry has made filing of cases through E-daakhil before consumer commissions mandatory and will soon launch the function of VC (video conferencing) on E-daakhil,” the ministry said. in a statement.
With the scope of artificial intelligence rapidly expanding, the ministry is “also working on utilizing the AI facilities to reduce dependence on cases before the National, State and District Consumer Commissions,” it added.
The case filed with the Consumer Commission will be analyzed through AI and will generate the summary of the case. Many more actions will be taken through AI to solve the matter, the statement said.
According to the ministry, NCDRC has significantly improved the handling of consumer cases before the commission by 2023.
NCDRC and the Ministry of Consumer Affairs successfully resolved 854 consumer cases in August, while the number of cases filed during the same period was 455, making it the highest resolution rate of 188 percent this year, the report said.
This achievement underlines the NCDRC’s continued commitment to protect consumer rights and ensure speedy resolution of complaints, the ministry said.
Even the ministry’s regular monitoring of consumer affairs and holding several one-day regional workshops in Guwahati and Chandigarh helped speed up the process.
The ministry has also held sector-specific brainstorming sessions on insurance and real estate to reduce pendency in consumer commissions.
State-specific meetings were also held in several states such as Jharkhand, Madhya Pradesh, Karnataka, Rajasthan, Bihar, Maharashtra and Kerala, the statement said.
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