Social media giant Meta’s Facebook took action on 41 percent of the complaints it received from users and Instagram on more than 54 percent of user complaints in April 2023, according to the company’s latest India Monthly Report. According to categorical information disclosed by Meta, Facebook “has taken action” on less than a quarter of users’ grievances where they allege that the content shows them in partial nudity or in a sexual act.
In Instagram’s case, the platform has taken action on less than a third of the user reports it received for violating its “content in which I am nude/partially nude or sexually exposed” policy.
Meta-transparency report shows the report’s other categories, where Facebook’s action rate was less than a quarter, including user grievances for “bullying or harassment” (more than 17 percent), “inappropriate or abusive content” (about 18 percent) and fake profiles (more than 23 percent).
Facebook received a total of 8,470 user complaints and provided users with tools to solve their problems in 2,225 cases.
“Of the other 6,245 reports that required the specialized review, we reviewed the content according to our policies and took action on a total of 1,244 reports,” Meta said in the report for Facebook.
The categorical details of the action taken on 1,244 additional reports have not been disclosed by Facebook.
Facebook itself acted on more than 27.7 million pieces of content that it found violated the community guidelines of 13 policies.
The top three categories where Facebook itself took action consisted of 21.7 million spam content, 1.6 million content prosecuted for violating adult nudity and sexual activity policies, and 1.4 million for violent and graphic content.
Instagram received 9,676 user complaints, of which 5,255 incidents were resolved.
In 3,591 cases, the company provided users with tools to solve their problems.
Instagram only provided tools in about 11 percent of cases where users reported their accounts had been hacked, and about 30 percent in cases where users claimed the content showed them in partial nudity or in a sexual act.
“Of the other 6,085 reports that required the specialized review, we reviewed the content according to our policies and took action on a total of 1,664 reports,” said Meta for action taken by Instagram.
The category or policy details of 1,664 reports were not shared by the company in the report.
Instagram on its own stood up to more than 5.46 million content.
Meta received five orders from the Grievances Appellate Committee (GAC) on which she acted.
The GAC investigates complaints from users who are not satisfied with the resolution of social media majors.