The telecoms division has revised its policy regarding the issuance and renewal of a Declaration of No Objection (NOC) for the sale or rental of international roaming SIM cards and global calling cards from foreign operators in India.
The revised policy requires NOC holders to make provisions for providing customer service information, contact details, escalation matrix, itemized billing, information related to rate plans and services offered.
The revised policy aims to protect the interests of Indians traveling on board and also streamline procedures in line with other permits and registrations, the telecoms ministry said in a statement.
Provisions have also been made to strengthen the billing and consumer complaints mechanism to facilitate a time-bound resolution of complaints by NOC holders, with an appeals facility in the department, it said.
The revised policy came into effect on January 14, 2022 and was formulated after deliberation on the suo-motu recommendations of the Telecom Regulatory Authority of India (TRAI) on the sale or rental of international roaming SIM cards, global calling cards of foreign operators in India .